Peer Support Specialists

Job Summary

UnitedHealth Group is hiring Peer Support Specialists for its West Side location in Worcester County, US. This full‑time role offers a salary of $46,847 per year and provides vital behavioral health support to members.

Key Responsibilities

• Engage with individuals living with mental health or substance use challenges, offering empathy, encouragement, and practical coping strategies.
• Facilitate one‑on‑one and group peer support sessions, both in‑person and via telehealth platforms.
• Collaborate with clinicians, care managers, and Optum teams to coordinate comprehensive care plans.
• Document interactions, progress notes, and outcomes in accordance with UnitedHealth Group policies and regulatory requirements.
• Help members navigate pharmacy benefits, community resources, and digital health tools.
• Participate in ongoing training, quality improvement initiatives, and peer supervision meetings.

Qualifications

• Certified Peer Support Specialist (CPS) or equivalent certification recognized in the United States.
• Minimum 1‑2 years of lived experience with mental health or substance use recovery and a demonstrated ability to support others.
• Strong communication and active‑listening skills; ability to maintain professional boundaries.
• Basic proficiency with electronic health record (EHR) systems and virtual care platforms.
• Commitment to UnitedHealth Group’s values of inclusion, empathy, and continuous learning.

Benefits & Culture

• Comprehensive medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off, parental leave, and employee assistance programs.
• Opportunities for career advancement within the global Optum network.

Frequently Asked Questions

What does a Peer Support Specialist do at UnitedHealth Group?

You provide empathetic guidance, lead support groups, coordinate care resources, and document progress to help members improve mental health and wellness.

What qualifications are required for this position?

A certified Peer Support Specialist credential, lived experience with mental health or substance use recovery, strong communication skills, and basic EHR knowledge.

What benefits does UnitedHealth Group offer?

Comprehensive medical, dental, vision coverage, retirement plan with match, paid time off, parental leave, and career development programs.