Patient Care Coordinator

CVS Health is hiring a Patient Care Coordinator in the United States. This full‑time role supports patients through the healthcare journey, ensuring a compassionate and efficient experience.

Key Responsibilities

• Serve as the primary point of contact for patients, answering inquiries and guiding them through appointment scheduling, referrals, and follow‑up care.
• Coordinate with pharmacists, clinicians, and insurance providers to verify benefits and resolve billing issues.
• Maintain accurate patient records in the electronic health system, ensuring compliance with privacy regulations.
• Educate patients on medication usage, preventive health measures, and available CVS Health services.
• Track and report key performance metrics, identifying opportunities to improve patient satisfaction.

Requirements

• High school diploma or equivalent; associate’s degree in health administration or related field preferred.
• Excellent communication and interpersonal skills with a strong customer‑service orientation.
• Proficiency with electronic medical record (EMR) systems and basic computer applications.
• Ability to multitask, prioritize workload, and work collaboratively in a fast‑paced environment.
• Knowledge of health insurance processes and pharmacy operations is a plus.

Work Schedule & Compensation

Typical hours are Monday‑Friday, standard business hours. Salary is $35,298.84 per year.

Frequently Asked Questions

What does a Patient Care Coordinator do at CVS Health?

The coordinator acts as the main liaison for patients, handling appointments, insurance verification, medication education, and ensuring smooth communication between healthcare teams.

What qualifications are needed for this role?

A high school diploma is required; an associate’s degree in health administration or related field is preferred, along with strong communication skills and basic EMR knowledge.

What are the typical working hours and salary?

The position follows a Monday‑Friday schedule during standard business hours and offers an annual salary of $35,298.84.