Part-Time Customer Service Agent – ALB Airport

PrimeFlight Aviation Services is hiring a Part-Time Customer Service Agent at its ALB Airport location in Ny State Campus, Albany County, NY. This role offers a steady $16 USD hourly rate with comprehensive benefits and opportunities for growth in the aviation industry.

Key Responsibilities

• Provide friendly, professional assistance to passengers and airline staff at the ALB Airport terminal.
• Handle inquiries, resolve issues, and manage ticket changes or upgrades efficiently.
• Maintain accurate records of customer interactions using PrimeFlight’s CRM system.
• Collaborate with security, baggage, and ground‑handling teams to ensure smooth operations.
• Adhere to safety and regulatory standards while delivering excellent service.

Requirements

• High school diploma or equivalent; additional education or aviation experience is a plus.
• Strong communication skills and a customer‑focused attitude.
• Ability to work flexible hours, including weekends and holidays.
• Basic computer proficiency and comfort with ticketing software.
• Eligibility to work in the United States.

Benefits & Compensation

• Hourly rate: $16 USD per hour (approximately $58,441.11 annually for full‑time equivalent).
• 401(k) plan with company matching.
• Medical, dental, vision, and life insurance.
• Paid time off and holiday pay.
• Opportunities for career advancement within PrimeFlight.

How to Apply

Submit your resume and a brief cover letter highlighting your customer‑service experience through the WeHired.Agency portal. Candidates selected for an interview will be contacted directly.

Frequently Asked Questions

What are the typical work hours for this part‑time position?

Shifts vary, but you can expect to work evenings, weekends, and holidays as needed to match airport traffic.

Do I need prior aviation experience?

No prior aviation experience is required, though experience in customer service or a related field is preferred.

What benefits does PrimeFlight offer to part‑time employees?

PrimeFlight provides a 401(k) with matching, health/dental/vision insurance, paid time off, and clear pathways for career advancement.