Overnight Member Services

Job Summary

The Overnight Member Services Representative role at Tg3E/Cm3 in Halls, Lycoming County (US) provides 24‑hour front‑line support to club members and guests. This full‑time position offers a fixed annual salary of $27,768.33.

Key Responsibilities

• Serve as the first point of contact for members and guests during overnight hours, delivering friendly, professional service.
• Handle membership inquiries, registrations, renewals, and transaction processing accurately.
• Maintain a clean, safe, and welcoming “Judgement Free Zone®” environment throughout the facility.
• Resolve member concerns promptly, escalating complex issues to management as needed.
• Assist with basic club operations such as opening/closing procedures, equipment checks, and security monitoring.
• Document interactions and update member records in the club’s CRM system.
• Promote club programs, events, and services to enhance member satisfaction and retention.

Qualifications & Requirements

• High school diploma or equivalent; additional customer‑service training preferred.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and a calm demeanor during night shifts.
• Basic computer proficiency, experience with membership management software is a plus.
• Reliability and punctuality for overnight scheduling (typically 10 PM – 6 AM).
• Commitment to upholding the club’s “Judgement Free Zone®” values.

Compensation & Benefits

Annual salary: $27,768.33 (fixed). Benefits may include health insurance options, paid time off, and employee discounts on club services.

How to Apply

Submit your resume and a brief cover letter outlining your customer‑service experience to Tg3E/Cm3’s recruitment portal.

Frequently Asked Questions

What hours will the Overnight Member Services Representative work?

The role typically covers night shifts, such as 10 PM to 6 AM, providing 24‑hour support to members.

Is prior experience in a fitness or club environment required?

While not mandatory, experience in customer service or membership handling is preferred and will help you succeed.

What is the salary for this position?

The position offers a fixed annual salary of $27,768.33.