Overnight Customer Service Professional – Full Time

Voice Systems Engineering is hiring an Overnight Customer Service Professional for a full‑time, 1 AM‑9 AM EST shift in Feasterville Trevose, Bucks County, US. The role includes weekend coverage and requires prior overnight call‑center experience.

Key Responsibilities

• Handle inbound and outbound customer inquiries during the overnight shift (1 AM‑9 AM EST).
• Provide accurate information, troubleshoot issues, and resolve complaints while maintaining a professional tone.
• Document interactions in the CRM system and follow up on open tickets.
• Collaborate with the technical and product teams to relay customer feedback.
• Work scheduled Saturdays and/or Sundays as part of the roster.

Qualifications

• Minimum 6 months of experience in an overnight call‑center environment.
• Strong verbal and written communication skills.
• Ability to work independently and manage time effectively during night hours.
• Basic computer proficiency; experience with CRM software is a plus.
• Flexibility to work weekends and occasional holidays.

Compensation & Benefits

Salary range: $39,520 – $45,760 per year, based on experience. Full‑time benefits include health insurance, paid time off, and opportunities for career growth within a fast‑moving technology company.

Frequently Asked Questions

What hours will the Overnight Customer Service Professional work?

The shift runs from 1 AM to 9 AM EST, Monday through Friday, with required coverage on Saturdays and/or Sundays.

Is prior overnight call‑center experience required?

Yes, candidates must have at least six months of experience working in an overnight call‑center environment.

What is the salary range for this position?

The annual salary ranges from $39,520 to $45,760, depending on experience and qualifications.