Operations Supervisor

Job Summary

Marriott is seeking an Operations Supervisor for its Courtyard by Marriott Raleigh Midtown location in Five Points, Wake County, US. This full‑time, non‑management role oversees daily room and guest service operations with a salary of $62,226 per year.

Key Responsibilities

• Supervise front‑desk, housekeeping, and guest services teams to ensure exceptional service standards.
• Monitor daily operational metrics, manage staffing schedules, and handle guest inquiries or issues promptly.
• Coordinate with maintenance and food‑and‑beverage departments to maintain property standards.
• Conduct regular training sessions, performance reviews, and enforce safety and compliance policies.
• Prepare reports on occupancy, revenue, and guest satisfaction for senior management.

Qualifications & Requirements

• High school diploma or GED; Bachelor’s degree in Hospitality Management preferred.
• Minimum 2 years of supervisory experience in a hotel or similar hospitality environment.
• Strong leadership, communication, and problem‑solving skills.
• Proficiency with property management systems and Microsoft Office suite.
• Flexibility to work varied shifts, including weekends and holidays.

Compensation & Benefits

Annual salary: $62,226. Competitive benefits package includes health insurance, 401(k) matching, paid time off, and employee discount programs.

Frequently Asked Questions

What are the main duties of the Operations Supervisor at Marriott?

The supervisor oversees front‑desk, housekeeping, and guest services, manages staff schedules, handles guest issues, and ensures operational standards are met.

What experience is required for this position?

At least two years of supervisory experience in a hotel or hospitality setting, with strong leadership and communication skills.

Is the role full‑time and what is the salary?

Yes, it is a full‑time position with an annual salary of $62,226, plus typical Marriott employee benefits.