Operations Lead

The Operations Lead role at GovCIO supports the Defense Counterintelligence and Security Agency (DCSA) background investigation systems from a fully remote location based in the Ny State Campus, Albany County, US. This position offers a fixed annual salary of $104,960.80.

Key Responsibilities

• Provide daily operational oversight of DCSA’s core background investigation applications, ensuring high availability and performance.
• Monitor system resources, conduct performance tuning, and resolve incidents in real time.
• Coordinate with federal customer agencies to deliver timely security clearance, suitability, and fitness determinations.
• Lead a distributed technical team, delegating tasks, tracking progress, and fostering continuous improvement.
• Maintain documentation, SOPs, and compliance reports for Top‑Secret environments.
• Participate in security audits, vulnerability assessments, and remediation activities.

Required Qualifications

• Minimum 5 years of IT operations experience, preferably in government or defense contracting.
• Demonstrated experience with system monitoring, performance analysis, and incident management.
• Active Top‑Secret clearance or ability to obtain one.
• Strong knowledge of Windows/Linux server environments, databases, and networking.
• Excellent communication and leadership skills, with a track record of managing remote teams.

Preferred Skills

• Experience with DCSA or other federal background investigation platforms.
• Familiarity with ITIL/ITSM frameworks.
• Certifications such as CISSP, PMP, or ITIL Master.

Frequently Asked Questions

What type of clearance is required for the Operations Lead position?

An active Top‑Secret clearance is required, or the candidate must be eligible to obtain one.

Is this role fully remote?

Yes, the position is fully remote while being based in the Ny State Campus, Albany County.

What is the annual salary for this role?

The fixed annual salary is $104,960.80.