Operations Lead

Job Summary

The Operations Lead at GovCIO will support the Defense Counterintelligence and Security Agency (DCSA) background investigation systems and services. This fully remote, US‑based role is headquartered in Baton Rouge, East Baton Rouge Parish and offers a salary of $91,228 per year.

Key Responsibilities

• Provide day‑to‑day operational support for core DCSA system applications.
• Monitor system performance, resource utilization, and availability to ensure uninterrupted service.
• Coordinate incident response, troubleshoot technical issues, and implement corrective actions.
• Maintain documentation of operational procedures, system configurations, and change logs.
• Collaborate with security, engineering, and customer teams to meet service level agreements.
• Assist in capacity planning, system upgrades, and continuous improvement initiatives.
• Ensure compliance with Top Secret security requirements and federal regulations.

Required Qualifications

• Active Top Secret clearance (or ability to obtain).
• 5+ years of experience in IT operations, system administration, or related field.
• Strong knowledge of Windows/Linux servers, virtualization, and cloud environments.
• Proven experience with monitoring tools (e.g., SolarWinds, Splunk) and performance tuning.
• Excellent problem‑solving, communication, and stakeholder‑management skills.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Preferred Skills

• Experience supporting government or defense contracts.
• Familiarity with DCSA background investigation processes.
• Certifications such as ITIL, CISSP, or CompTIA Security+.

Compensation & Benefits

Salary: $91,228 per year. GovCIO offers a comprehensive benefits package, remote‑work flexibility, and professional development opportunities.

Frequently Asked Questions

What type of clearance is required for the Operations Lead position?

An active Top Secret clearance is required, or the ability to obtain one.

Is this a remote position?

Yes, the role is fully remote while being headquartered in Baton Rouge, Louisiana.

What is the annual salary for this role?

The position offers a fixed salary of $91,228 per year.