Operations Lead

Operations Lead at GovCIO supporting the Defense Counterintelligence and Security Agency (DCSA) – fully remote role based in Trenton, Mercer County, US. Salary: $98,582.93 per year.

Job Summary

Lead day‑to‑day operations for DCSA’s background investigation systems, ensuring high availability, performance, and security for agencies that rely on these platforms for clearance and suitability determinations.

Key Responsibilities

• Monitor system resources, performance metrics, and security alerts across core DCSA applications.
• Coordinate incident response, root‑cause analysis, and corrective actions to maintain system uptime.
• Manage change‑control processes, including software releases, patches, and configuration updates.
• Collaborate with federal customers, internal IT teams, and third‑party vendors to resolve issues and implement enhancements.
• Develop and maintain operational documentation, runbooks, and service level reports.
• Provide mentorship and guidance to junior technicians and analysts.
• Participate in continuous improvement initiatives and risk‑management assessments.

Required Qualifications

• U.S. citizenship with eligibility for Top Secret security clearance.
• 5+ years of experience in IT operations, system administration, or related field supporting mission‑critical applications.
• Strong knowledge of Windows/Linux server environments, networking, and database technologies.
• Experience with monitoring tools (e.g., SolarWinds, Splunk) and incident‑management platforms.
• Proven ability to work independently in a fully remote setting while meeting strict federal compliance standards.
• Excellent communication skills, both written and verbal, for interfacing with government stakeholders.

Preferred Skills

• Previous experience supporting defense or intelligence community systems.
• Familiarity with ITIL/ITSM frameworks and change‑management processes.
• Certification such as CISSP, CompTIA Security+, or relevant cloud credentials.

Compensation & Benefits

Annual salary: $98,582.93. GovCIO offers a competitive benefits package, flexible remote work arrangements, and opportunities for professional growth within the federal sector.

Frequently Asked Questions

What type of clearance is required for this Operations Lead position?

Candidates must be U.S. citizens and eligible for a Top Secret security clearance.

Is this role fully remote or does it require on‑site work in Trenton?

The position is fully remote, but the employee’s official work location is listed as Trenton, Mercer County, US.

What experience is needed to qualify for this job?

At least five years of IT operations or system administration experience supporting mission‑critical applications, preferably within the defense or intelligence community.