Operations Lead

Job Summary

GovCIO is seeking an Operations Lead for a fully remote, Top Secret position supporting the Defense Counterintelligence and Security Agency (DCSA) in Douglas, Juneau, US. The role offers a salary of $107,629.35 per year.

Key Responsibilities

• Provide day‑to‑day operational support for DCSA background investigation systems and related services.
• Monitor system performance, resource utilization, and security compliance to ensure uninterrupted service.
• Administer core applications, perform routine maintenance, and manage user access controls.
• Coordinate incident response, troubleshooting, and root‑cause analysis for system issues.
• Collaborate with federal customers, internal IT teams, and vendors to implement enhancements and meet security standards.
• Prepare operational reports, metrics, and documentation for audit and compliance purposes.
• Lead a small technical team, delegating tasks, providing mentorship, and ensuring adherence to best practices.

Required Qualifications

• U.S. citizenship with an active Top Secret clearance (eligible for SCI).
• 5+ years of experience in IT operations, preferably within government or defense contracting environments.
• Strong knowledge of Windows/Linux server administration, networking, and security monitoring tools.
• Experience with enterprise‑level background investigation or clearance management systems.
• Proven ability to analyze system performance data and implement corrective actions.
• Excellent written and verbal communication skills for interfacing with federal agencies.

Preferred Skills

• Experience with DCSA systems or similar security clearance platforms.
• Familiarity with ITIL or other IT service management frameworks.
• Project management experience and ability to lead cross‑functional teams.

Benefits

• Fully remote work arrangement.
• Competitive salary of $107,629.35 annually.
• Opportunities for professional development and certification support.

Frequently Asked Questions

What type of clearance is required for this Operations Lead position?

An active Top Secret clearance (with eligibility for SCI) is required.

Is this role fully remote or location‑based?

The position is fully remote, but the employee will be based in Douglas, Juneau, US.

What is the annual salary for the Operations Lead role?

The salary is $107,629.35 per year.