Network Operations Center Engineer II

Job Summary

LA Networks is hiring a Network Operations Center Engineer II in Los Angeles, Los Angeles County, US. This full‑time role offers a salary of $58,130 per year and focuses on monitoring, troubleshooting, and optimizing Cisco‑based network infrastructures for a leading Cisco Partner.

Key Responsibilities

• Monitor 24/7 NOC dashboards and alarms for LAN, WAN, and data‑center environments.
• Diagnose and resolve network incidents, escalating complex issues to senior engineers or Cisco support as needed.
• Perform configuration changes, firmware upgrades, and patch management on routers, switches, firewalls, and wireless controllers.
• Document incident tickets, root‑cause analyses, and corrective action plans in the ticketing system.
• Collaborate with client IT teams and internal engineering staff to ensure service level agreements (SLAs) are met.
• Participate in on‑call rotation, providing after‑hours support and emergency response.
• Assist in capacity planning, performance tuning, and network design reviews.
• Maintain up‑to‑date knowledge of Cisco technologies, certifications, and industry best practices.

Qualifications

• 2+ years of experience in a Network Operations Center or similar environment.
• Hands‑on experience with Cisco routing and switching platforms (e.g., Catalyst, Nexus, ISR).
• Familiarity with network monitoring tools (SolarWinds, PRTG, or similar) and ticketing systems (ServiceNow, Jira).
• Strong troubleshooting skills for TCP/IP, VLANs, QoS, BGP, OSPF, and VPN technologies.
• CCNA or higher certification preferred.
• Excellent communication skills and ability to work collaboratively with clients and internal teams.
• Valid US work authorization.

What We Offer

• Competitive salary of $58,130 annually.
• Opportunities for professional growth and Cisco certification support.
• Friendly, customer‑focused culture that values teamwork and community involvement.
• Comprehensive benefits package.

Frequently Asked Questions

What certifications are preferred for the NOC Engineer II role?

A Cisco Certified Network Associate (CCNA) is preferred, with higher certifications such as CCNP or CCIE considered a strong advantage.

Is on‑call work required for this position?

Yes, the role includes participation in an on‑call rotation to provide after‑hours support and emergency response for network incidents.

What tools will I use on a daily basis?

You will work with Cisco routers and switches, network monitoring platforms like SolarWinds or PRTG, and ticketing systems such as ServiceNow or Jira.