NASA ESD Tier 1 Customer Service Rep

Job Description: Tier 1 Enterprise Service Desk Representative Type – Hourly Business Unit – NASA Enterprise Service Desk Reports to: ESD Team Lead Locations: Stennis, MS | Philadelphia, PA | Remote Summary: This position provides Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets. Documents all support activity in ServiceNow tracking system. This position receives, comprehends, provides, and responds to routine technical info…