Mobile Associate, Retail Sales

Job Summary

Join T-Mobile as a Mobile Associate, Retail Sales in Knoxville, Knox County, US. This full‑time role drives in‑store sales, provides expert device advice, and delivers the exceptional customer experience T‑Mobile is known for.

Key Responsibilities

• Engage customers on the sales floor, assess their mobile needs, and recommend suitable plans, devices, and accessories.
• Achieve weekly and monthly sales targets while maintaining high customer satisfaction scores.
• Process device activations, upgrades, and trade‑ins accurately and efficiently.
• Maintain a clean, organized, and visually appealing retail environment.
• Stay up‑to‑date with the latest T‑Mobile products, promotions, and industry trends.
• Collaborate with store management and team members to execute marketing events and promotional campaigns.
• Provide post‑sale support, troubleshoot basic technical issues, and guide customers to self‑service resources.

Qualifications & Requirements

• High school diploma or equivalent; college coursework or a degree is a plus.
• Strong communication and interpersonal skills with a passion for helping customers.
• Previous retail or sales experience, preferably in telecommunications or consumer electronics.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic technical aptitude for mobile devices and willingness to learn new technologies.
• Team‑oriented mindset with a proactive, results‑driven attitude.

Compensation & Benefits

Base salary: $75,330.83 per year. T‑Mobile’s Total Rewards Package includes competitive base pay, annual stock grant, employee stock purchase plan, 401(k) with company match, free year‑round money coaching, health, dental and vision coverage, and employee discounts.

Why T‑Mobile?

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. Join a culture that values growth, diversity, and unstoppable teamwork.

Frequently Asked Questions

What are the typical work hours for a Mobile Associate at T‑Mobile?

Retail associates work flexible schedules, including evenings, weekends, and holidays, to match store hours and customer demand.

Do I need prior telecom experience to apply?

While prior retail or sales experience is preferred, a strong customer‑service mindset and willingness to learn T‑Mobile products are essential.

What benefits are included in T‑Mobile’s Total Rewards Package?

Benefits include an annual stock grant, employee stock purchase plan, 401(k) with match, free money coaching, health, dental, vision coverage, and employee discounts.