Member Advocate | Call Center Representative

Job Description Job Description Description: Summary Member Advocates serve as the first point of contact and represent the face of WellTrans Non-Emergency Medical Transportation (NEMT). In this role, team members manage inbound calls through an automated call distribution system, verify member eligibility, and respond to a variety of questions and inquiries from both internal and external customers. Member Advocates are expected to provide courteous, professional, and knowledgeable service to …