Manager Solution Adoption

Waystar is seeking a Manager Solution Adoption in Atlanta, Fulton County (US) to lead a team of Solution Adoption Consultants and Technical Solution Specialists, driving successful onboarding and ongoing support for Patient Payments clients in the ambulatory healthcare sector.

Key Responsibilities

• Lead, mentor, and develop a high‑performing team of consultants and specialists.
• Design and enforce standardized onboarding methodologies to ensure consistent client experiences.
• Collaborate with sales, product, and client success teams to align adoption strategies with business goals.
• Monitor client satisfaction metrics, identify risks, and implement corrective actions to achieve predictable outcomes.
• Drive continuous improvement initiatives, leveraging data analytics to refine processes and increase adoption rates.
• Serve as the primary escalation point for complex technical or operational issues.
• Prepare and present performance reports to the Director of Solution Adoption and senior leadership.

Required Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience).
• 5+ years of experience in solution adoption, client onboarding, or implementation management, preferably in healthcare payments.
• Proven leadership experience managing cross‑functional teams.
• Strong analytical, problem‑solving, and project‑management skills.
• Excellent communication and stakeholder‑management abilities.
• Familiarity with ambulatory care workflows and patient payment technologies.

Preferred Experience

• Experience with SaaS healthcare platforms.
• Certification in project management (PMP, Scrum, etc.).
• Knowledge of regulatory requirements such as HIPAA.

Compensation

Base salary: $82,989.19 annually.

Location

Atlanta, Fulton County, United States – hybrid work environment with occasional onsite presence.

Frequently Asked Questions

What does a Manager Solution Adoption do at Waystar?

The manager leads a team that oversees onboarding, adoption, and ongoing support for patient payment solutions, ensuring client satisfaction and consistent results.

What experience is required for this role?

At least 5 years in solution adoption, client onboarding, or implementation management—preferably in healthcare payments—and proven leadership experience.

Where is the position located?

The role is based in Atlanta, Fulton County, US, with a hybrid work model that includes some onsite days.