Manager, Employee Service & Operations

About the team The Employee Services & Operations (ES&O) team is part of Zillow Group’s People Org. Our job is to make work easier, on both sides of the request. We own the experience of getting help – through ServiceNow, our knowledge content, and AI-powered tools like Glean – and the underlying HR processes and systems that make self-service possible. That second piece sits in Workday, where we own Core HR process improvement, self-service enablement, and continuous improvement work with our …