LTSS Service Care Manager

Job Summary

The LTSS Service Care Manager role at Carolina Complete Health in Wilmington, New Hanover County, US, focuses on coordinating holistic care management for members, driving quality and cost‑effective health outcomes. This full‑time position offers a salary of $98,260.14.

Key Responsibilities

• Assist in developing, assessing, and implementing comprehensive care plans for members.
• Coordinate multidisciplinary teams to ensure seamless delivery of long‑term services and supports (LTSS).
• Monitor patient progress, adjust care plans, and document outcomes to meet quality metrics.
• Facilitate communication between providers, patients, and families to promote patient‑centered care.
• Analyze data to identify cost‑saving opportunities while maintaining high standards of care.
• Support the development of personalized care strategies aligned with Centene’s health transformation goals.

Qualifications & Requirements

• Bachelor’s degree in Nursing, Health Administration, Social Work, or related field (Master’s preferred).
• Minimum 3 years of experience in care management, preferably within LTSS or Medicaid populations.
• Strong knowledge of healthcare regulations, Medicare/Medicaid policies, and community resources.
• Excellent communication, organizational, and analytical skills.
• Proficiency with electronic health records (EHR) and data reporting tools.
• Ability to work collaboratively in a fast‑paced, multidisciplinary environment.

Benefits & Work Environment

• Competitive salary of $98,260.14 annually.
• Comprehensive health, dental, and vision benefits.
• Flexible work arrangements and a supportive, inclusive culture.
• Opportunities for professional growth within the Centene network.

Frequently Asked Questions

What does an LTSS Service Care Manager do?

They develop and coordinate personalized long‑term services and supports plans, monitor patient progress, and ensure cost‑effective, high‑quality care.

What qualifications are required for this role?

A bachelor’s degree in a health‑related field, at least 3 years of care management experience, knowledge of Medicaid/Medicare policies, and strong communication skills.

What is the salary for this position?

The role offers a fixed annual salary of $98,260.14.