Lead Services Account Manager

GE Vernova is hiring a Lead Services Account Manager in Harvard Square, Middlesex County (US). The role is the primary liaison for heavy‑industry customers, driving long‑term partnerships and ensuring flawless service delivery.

Key Responsibilities

• Act as the single point of contact for an assigned portfolio of heavy‑industry clients.
• Visit customer sites regularly to understand operational needs and identify improvement opportunities.
• Develop and execute account plans that align with customers’ strategic objectives.
• Coordinate cross‑functional teams (engineering, field service, logistics, finance) to resolve issues, manage service orders, and meet project deadlines.
• Prepare accurate quotes, manage parts inventory, and oversee field service scheduling.
• Track performance metrics, generate reports, and present results to both customers and internal stakeholders.
• Drive continuous improvement initiatives to enhance service quality and customer satisfaction.

Qualifications & Requirements

• Bachelor’s degree in Engineering, Business, or a related field (preferred).
• Minimum 5 years of account management or service coordination experience in heavy‑industry or manufacturing environments.
• Proven ability to build strong client relationships and influence decision‑makers.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical mindset with experience in quoting, parts management, and service order lifecycle.
• Ability to travel to customer sites regularly within the region.
• Proficiency with CRM and ERP systems (e.g., Salesforce, SAP).

What We Offer

• Competitive salary of $101,191.95 per year.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Opportunities for professional growth within a global energy leader.
• Collaborative, innovation‑driven work environment.

Frequently Asked Questions

What industries does the Lead Services Account Manager work with?

The role focuses on heavy‑industry customers, including power generation, manufacturing, and related sectors.

Is travel required for this position?

Yes, regular travel to customer sites within the region is expected to build relationships and oversee service projects.

What experience is needed to qualify?

At least 5 years of account management or service coordination experience in heavy‑industry or manufacturing, plus strong communication and analytical skills.