L1 Helpdesk Technician (SA)

Purpose of Position To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity. Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally; Provide telephone a…