Junior IT Helpdesk Technician

Job Description Answer incoming helpdesk calls, emails, and support tickets in a timely manner Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues. Install and configure software application and systems ensuring they meet company needs Enable support for system a…