IT Support Lead

Job Summary

Join NoTraffic as an IT Support Lead in Quivira, Johnson County, US. Lead a team that ensures reliable IT services for the world’s leading mobility platform.

Key Responsibilities

• Oversee daily IT support operations and service desk activities.
• Mentor and develop a team of IT technicians and analysts.
• Coordinate with the Director of Security & IT to align support processes with security policies.
• Implement and maintain monitoring tools, ticketing systems, and escalation procedures.
• Ensure high availability of network, server, and endpoint infrastructure.
• Drive continuous improvement initiatives to enhance response times and user satisfaction.
• Prepare reports on support metrics, incident trends, and project status.

Qualifications

• Proven experience in IT support leadership or senior technical support roles.
• Strong knowledge of Windows, macOS, Linux environments, networking, and cloud services.
• Excellent communication and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced, innovative tech environment.
• Relevant certifications (e.g., ITIL, CompTIA, Cisco) are a plus.

Compensation

Salary: $64,684.95 per year (fixed).

Why NoTraffic?

NoTraffic is the world’s leading mobility platform, turning intersections into connected infrastructure that improves traffic flow, enhances safety, and prepares cities for autonomous vehicles. We champion diversity and inclusion, welcoming applicants from all backgrounds.

Frequently Asked Questions

What does the IT Support Lead at NoTraffic do?

The IT Support Lead manages daily support operations, mentors the support team, and ensures the reliability of networks, servers, and endpoints for NoTraffic’s mobility platform.

What qualifications are required for this position?

Applicants need proven IT support leadership experience, strong knowledge of Windows/macOS/Linux, networking, and excellent communication skills. Certifications like ITIL or CompTIA are advantageous.

What is the salary for the IT Support Lead role?

The position offers a fixed annual salary of $64,684.95.