IT Service Desk Support

Responsibilities This is a 100% onsite role Serve as the primary point of contact for end-user support requests via phone, email, and ticketing system Diagnose and resolve hardware, software, and connectivity issues in a timely manner Manage and maintain user accounts, permissions, and group policies within Active Directory Document all support activity accurately in the ticketing system, maintaining clear records for escalation and reporting Support basic network troubleshooting Escalate compl…