IT Service Desk Professional I

Job Summary

Tranzeal, Inc. is seeking an IT Service Desk Professional I for a 6‑month remote contract based in Malvern, PA, USA. The role offers a fixed annual salary of $52,245.97 and focuses on delivering phone‑based technical support to internal and external customers.

Key Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, and network issues via telephone and remote tools.
• Document incidents, solutions, and knowledge base articles in the ticketing system.
• Escalate complex problems to senior support tiers while maintaining clear communication with users.
• Provide timely updates and follow‑up to ensure issue resolution and customer satisfaction.
• Assist with onboarding of new employees by configuring devices and access permissions.
• Participate in shift handovers and contribute to continuous improvement of support processes.

Requirements

• High school diploma or equivalent; associate’s or bachelor’s degree in IT or related field preferred.
• 1–2 years of experience in a help‑desk or service‑desk environment.
• Strong knowledge of Windows operating systems, Office 365, email clients, and basic networking concepts.
• Excellent communication skills and a customer‑focused attitude.
• Ability to work independently in a remote setting and manage multiple tickets efficiently.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

Benefits

• Competitive fixed salary of $52,245.97 per year.
• Remote work flexibility.
• Professional development opportunities.

How to Apply

Submit your resume and a brief cover letter highlighting your technical support experience through the WeHired.Agency portal.

Frequently Asked Questions

Is this position fully remote?

Yes, the role is remote with the employee based in Malvern, PA, USA.

What is the salary for this contract?

The contract offers a fixed annual salary of $52,245.97.

What experience is required for the IT Service Desk Professional I role?

At least 1–2 years of help‑desk or service‑desk experience, strong Windows and Office 365 knowledge, and good communication skills.