IT Operations Manager

The IT Operations Manager leads a global AI and product operations team running 24×5 coverage across the regions. The day begins with a handoff — reviewing what came through overnight from the APAC and EMEA support operations engineers: open tickets, escalations, agent and integration job results, platform alerts, and anything left mid-flight. The morning standup sets priorities across regions and makes sure nothing is stranded between shifts. From there, the work moves between directing the qu…