IT Help Desk Technician (Level I)

SUMMARY: The Helpdesk Technician 1 serves as the first point of contact for end users, providing friendly and timely support for hardware, software, network, printer, mobile device, account access, and business application issues. This role accurately documents, prioritizes, resolves, or escalates incidents and service requests while maintaining ticket notes, meeting SLAs, and contributing to the IT knowledge base. The position also supports hardware imaging, deployment, workstation setup, asse…