IT Help Desk Tech Tier 2

POSITION SUMMARY Reporting to The IT Manager at CSAAC, the IT Helpdesk Tech Tier 2 is responsible for performing routine and complex technology duties for CSAAC. Incumbents must have a dotted-line reporting relationship to the IT Manager and the Director of Infrastructure Operations for the purpose of coordinating information technology efforts for the agency and ensuring consistency of technology support provided. QUALIFICATIONS Education: High school diploma or equivalent. Associate degree in…