ISP Technician

TEKsystems is hiring an ISP Technician for a remote role based within 90 miles of Five Points, Wake County, NC. This entry‑level position provides hands‑on experience with cable, modem, and internet support, preparing you for a future Help Desk Analyst career.

Key Responsibilities

• Provide phone, email, and web‑chat support for cable, modem, and internet services.
• Diagnose and resolve networking and telecommunications issues.
• Log all incidents and resolutions in the ticketing system.
• Collaborate with senior technicians to escalated problems.
• Maintain documentation of troubleshooting procedures.

Required Qualifications

• Residency within 90 miles of Raleigh, NC, Cedar Rapids, IA, or Huntsville, AL.
• Basic understanding of networking concepts and telecommunications.
• Strong written and verbal communication skills.
• Ability to work in a fast‑paced remote environment.
• Google IT Professional certification or actively pursuing CompTIA certification.

What We Offer

• Annual salary: $43,846.23
• Remote work flexibility with occasional on‑site meetings.
• Career pathway to Help Desk Analyst and beyond.
• Comprehensive training and mentorship.

How to Apply

Submit your resume and a brief cover letter highlighting your technical support experience through the TEKsystems career portal.

Frequently Asked Questions

Do I need to live near Raleigh, NC to be considered?

Yes, you must reside within 90 miles of Raleigh, NC, Cedar Rapids, IA, or Huntsville, AL.

Is prior help desk experience required?

No, this is an entry‑level role designed to build foundational IT support skills.

What certifications are preferred?

A Google IT Professional certification or active pursuit of a CompTIA certification is preferred.