Inside Account Manager, Team Lead (Remote in AZ, UT, NM and CO))

I. Job Summary The IAM Lead Representative position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of Inside Account Managers (IAM) to meet overall sales objectives and enhance the customer service experience. Act as a lead to other IAM’s by assisting with the handling of escalated calls, provide one on one coaching, and facilitate training on the various WM Systems and Processes includ…