Information Technology Support Technician

Job Description IT Support Technician / Direct Hire, FTE / Fully benefited (PTO, holidays, medical, dental, vision, matching 401K, etc.) / Onsite, San Mateo, CA. n Responsibilities: n n Field incoming help requests from end users via both telephone and work orders in a courteous manner. n Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. n Build rapport and elicit problem details from help desk custo…