Information Technology Help Desk Technician

Job Description We are looking for a Help Desk Technician to join our IT team. This role is primarily focused on providing first- and second-level support to end users — resolving hardware, software, account, and connectivity issues. You’ll be the person who can quickly tell whether an issue is a workstation problem or a network problem, troubleshoot switches, Wi-Fi, and VPN connectivity alongside standard desktop support, and escalate complex network issues to senior engineers with clear, accu…