Inbound Retention Rep – Career Growth

Job Summary

EchoStar is hiring an Inbound Retention Rep in Roseland, Essex County, US. This inside‑sales role handles 100% inbound calls from new and existing customers, using a consultative approach to sell EchoStar’s products and services.

Key Responsibilities

• Answer inbound customer inquiries and retention opportunities promptly.
• Identify upsell and cross‑sell possibilities while delivering exceptional service.
• Utilise EchoStar’s sales platform to document interactions and track performance metrics.
• Achieve monthly and quarterly revenue targets through consultative selling.
• Collaborate with the Inside Sales & Retention team to share best practices and improve processes.

Required Qualifications

• Strong competitive drive and results‑oriented mindset.
• Excellent communication and active‑listening skills.
• Ability to thrive in a fast‑paced, commission‑driven environment.
• Basic computer proficiency; experience with CRM systems is a plus.
• High school diploma or equivalent; college coursework in business or communications preferred.

Compensation & Benefits

Base salary: $43,000 per year with uncapped commission. On‑Target Earnings (OTE) are $70,000 annually, and top performers can exceed $100,000. Additional benefits include health insurance, 401(k) matching, and paid time off.

Salary Details

Annual salary range: $88,901.36 – $88,901.36 (fixed based on company compensation structure).

Frequently Asked Questions

What type of calls will I handle in this role?

You will handle 100% inbound calls from both new and existing customers, focusing on retention and upsell opportunities.

Is there a commission structure?

Yes, the position offers uncapped commission with on‑target earnings of $70,000 and top earners reaching $100,000.

What are the key qualifications needed?

A competitive, results‑driven attitude, strong communication skills, and basic CRM experience are essential.