Imaging Support Specialist

TEKsystems is hiring an Imaging Support Specialist in Jonesboro, Clayton County, US, offering a salary of $75,236.70. This role provides concierge‑level technical support to radiologists, ensuring imaging systems run smoothly.

Key Responsibilities

• Serve as the primary point of contact for radiology departments, delivering on‑site support and troubleshooting.
• Round regularly in imaging suites to identify and resolve technical issues promptly.
• Triaging, logging, and managing tickets through to resolution while maintaining clear communication with clinical staff.
• Assist in workflow optimization to improve scan efficiency and patient throughput.
• Provide after‑hours on‑call support on a rotating schedule (one weekend every four weeks).
• Collaborate with engineering and vendor teams for escalated problems, but focus on user‑level support rather than deep engineering.

Qualifications

• Strong familiarity with radiology equipment (CT, MRI, X‑ray, PACS) and imaging software.
• Excellent interpersonal and communication skills for interacting with clinicians and administrators.
• Ability to diagnose and resolve hardware and software issues quickly.
• Experience in a clinical support or technical service role preferred.
• Flexibility to work on‑call rotations and travel between sites as needed.

What We Offer

• Competitive salary of $75,236.70 per year.
• Opportunities for professional growth within TEKsystems’ extensive network.
• Comprehensive benefits package and supportive team environment.

Frequently Asked Questions

What type of imaging equipment will I support?

You will work with CT, MRI, X‑ray, and PACS systems, providing user‑level troubleshooting and workflow assistance.

Is engineering experience required?

No, the role focuses on technical support and communication rather than deep engineering design.

What are the on‑call expectations?

You will be on call one weekend every four weeks, handling urgent issues outside regular business hours.