Helpline Care Coordinator – Crisis Specialist (Hybrid/Remote)

Job Summary

Join PrideStaff as a Helpline Care Coordinator – Crisis Specialist in North Miami Beach, Miami-Dade County. This hybrid/remote role offers three shift options (2 pm‑11 pm, 12 pm‑9 pm, or 5 am‑2 pm) with Fridays and Saturdays off, and a salary of $37,334.66 per year.

Key Responsibilities

• Provide immediate emotional support and crisis intervention to callers via phone, chat, or video.
• Assess client needs, develop safety plans, and connect individuals with community resources.
• Document all interactions accurately in the agency’s case management system.
• Collaborate with mental health professionals, social workers, and law‑enforcement when necessary.
• Participate in regular team debriefs, training sessions, and quality‑assurance reviews.
• Maintain confidentiality and adhere to HIPAA and agency policies.

Required Qualifications

• High school diploma or GED; associate’s or bachelor’s degree in psychology, social work, or related field preferred.
• Previous experience in crisis hotlines, suicide prevention, or behavioral health support.
• Excellent verbal communication, active‑listening, and empathy skills.
• Ability to work independently in a remote environment and adapt to hybrid office requirements.
• Basic computer proficiency and comfort with virtual communication platforms.
• Flexibility to work scheduled shifts, including evenings and early mornings.

What We Offer

• Hybrid work model – remote with occasional on‑site meetings.
• Competitive annual salary of $37,334.66.
• Comprehensive benefits package after 90 days (medical, dental, vision, PTO).
• Ongoing training and professional development opportunities.
• Supportive, mission‑driven team culture.

Frequently Asked Questions

What shifts are available for the Helpline Care Coordinator position?

Three shifts are offered: 2 pm‑11 pm, 12 pm‑9 pm, or 5 am‑2 pm, Sunday‑Thursday, with Fridays and Saturdays off.

Is this position fully remote or hybrid?

The role is primarily remote with occasional hybrid (on‑site) requirements for team meetings and training.

What qualifications are needed to apply?

A high school diploma or GED is required; experience in crisis hotlines or behavioral health and strong communication skills are essential.