Helpdesk Technician – AVALA Hospital – RH495

Summary Serves as the first point of contact for customers seeking technical assistance via phone or e-mail. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Determines the best solution based on the issue and details provided by the customer. Essential Duties and Responsibilities Manage Help Desk tickets in a timely manner. Respond to customer issues via phone, email and IM Provide customer assistance Document customer interactions Run diagnostics to resol…