Help Desk Technician

Job Description Help Desk Technician Austin, Texas 6 Months Functional Responsibilities: Performs Service Desk duties including staffing the Service Desk phone and mailbox as well as create, log and resolve trouble tickets Provides technical assistance to computer system users on a variety of issues Responds to telephone calls, email and personal requests for technical support, using the ticketing system to document, track and monitor such requests. Develops and maintains a solutions database f…