Help Desk Support

TEKsystems c/o Allegis Group is seeking a Help Desk Support specialist in Bloomfield, Allegheny County, US. The role provides frontline technical assistance to agency staff, both onsite and remotely, ensuring smooth operation of all end‑user technology.

Key Responsibilities

• Deliver first‑line support for hardware, software, and mobile devices, troubleshooting incidents and fulfilling service requests.
• Perform on‑site and remote problem resolution following ITIL‑aligned help‑desk workflows.
• Manage mobile device enrollment, configuration, and security policies.
• Assist with hardware lifecycle tasks, including provisioning, imaging, and de‑commissioning.
• Prepare workstations for new employee onboarding and handle asset tracking in the IT inventory system.
• Document resolutions, update knowledge base articles, and communicate status to end users.
• Collaborate with senior IT teams to escalate and resolve complex issues.

Required Qualifications

• Associate’s degree or equivalent experience in Information Technology or related field.
• 1‑2 years of help‑desk or technical support experience, preferably in a government or large‑enterprise environment.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office suite, and common enterprise applications.
• Familiarity with mobile device management (MDM) solutions and basic networking concepts.
• Excellent communication skills and a customer‑service mindset.
• Ability to follow documented procedures and work independently.

Preferred Skills

• CompTIA A+ or ITIL Foundation certification.
• Experience with ticketing systems such as ServiceNow or Jira.
• Understanding of cybersecurity best practices and endpoint protection tools.

Compensation

Salary: $52,178.55 per year.

Frequently Asked Questions

What type of support will I provide in this Help Desk role?

You will handle first‑line troubleshooting for hardware, software, and mobile devices, both onsite and remotely, following ITIL‑based processes.

Do I need certifications to apply?

Certifications such as CompTIA A+ or ITIL Foundation are preferred but not mandatory; relevant experience and a solid IT foundation are required.

Is this position full‑time and where is it located?

Yes, it is a full‑time role based in Bloomfield, Allegheny County, Pennsylvania.