Help Desk Support Analyst

Job Summary

1st Select is seeking a Help Desk Support Analyst for its Woolston, Warrington office. This full‑time, Monday‑Friday role offers a competitive rate of £18 per hour on a 3‑month contract, with the possibility of extension or permanent placement.

Key Responsibilities

• Provide first‑line technical support to internal users, diagnosing hardware, software and network issues.
• Log, track and resolve tickets using the company’s ITSM platform, ensuring SLA compliance.
• Escalate complex problems to senior engineers while maintaining clear communication with users.
• Install, configure and update desktops, laptops, printers and peripheral devices.
• Assist with onboarding and off‑boarding processes, including account provisioning and asset allocation.
• Create and maintain basic documentation and knowledge‑base articles for repeat issues.
• Participate in regular team meetings and contribute ideas for service improvement.

Requirements

• Minimum 1‑2 years of experience in a help‑desk or IT support role, or a recent graduate with a relevant IT qualification.
• Strong knowledge of Windows 10/11, Microsoft Office suite, and common business applications.
• Familiarity with Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication skills and a customer‑focused attitude.
• Ability to work independently and as part of a busy on‑site team.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

What We Offer

• Competitive pay of £18 per hour (£37,440 annualised).
• Full training and mentorship to develop your IT career.
• Potential for contract extension or permanent employment.
• Supportive work environment in Woolston, Warrington.

Frequently Asked Questions

What are the typical working hours for this Help Desk Support Analyst position?

The role is full‑time, Monday to Friday from 8:00 am to 4:30 pm.

Is prior experience required for this role?

At least 1‑2 years of help‑desk or IT support experience is preferred, but recent graduates with relevant qualifications are also considered.

What opportunities exist after the initial 3‑month contract?

The contract may be extended and there is potential for a permanent position based on performance.