Help Desk Level 1

Job Summary

Sharp Solutions is hiring a Help Desk Level 1 in Edgewater, Jefferson County, US. This entry‑level IT support role offers a salary range of $36,000‑$38,000 and provides the foundation for a career in technical support.

Key Responsibilities

• Respond to inbound calls, emails, and tickets from end‑users, diagnosing and resolving hardware, software, and network issues.
• Document all incidents and solutions in the ticketing system following company procedures.
• Escalate complex problems to senior technicians or appropriate departments while keeping users informed.
• Set up, configure, and maintain workstations, printers, and mobile devices.
• Assist with user account creation, password resets, and access permissions.
• Participate in knowledge‑base creation and share best practices with the team.
• Provide basic training and guidance to non‑technical staff on common IT tools.

Qualifications & Skills

• High school diploma or equivalent; associate degree or certifications (CompTIA A+, ITIL) preferred.
• Strong communication skills and a customer‑focused attitude.
• Basic understanding of Windows/macOS operating systems, Microsoft Office, and common networking concepts.
• Ability to troubleshoot hardware, software, and peripheral issues.
• Team player who thrives in a fast‑paced, collaborative environment.

What We Offer

• Competitive salary between $36,000 and $38,000.
• Opportunities for professional growth and certification support.
• Dynamic workplace that encourages innovative thinking.
• Comprehensive benefits package.

Frequently Asked Questions

What are the typical duties of a Help Desk Level 1 at Sharp Solutions?

You will handle first‑line technical inquiries, troubleshoot hardware and software issues, document tickets, and escalate complex problems while providing excellent customer service.

Do I need any certifications to apply?

A high school diploma is required; certifications such as CompTIA A+ or ITIL are preferred but not mandatory.

What is the salary range for this role?

The position offers a salary between $36,000 and $38,000 per year, depending on experience and qualifications.