Help Desk Analyst

Stefanini Group is seeking a Help Desk Analyst in Riverhead, Suffolk County, US. This hybrid role offers a competitive salary of $59,427.63 and a flexible 37‑hour work week.

Key Responsibilities

• Provide Tier‑1 technical support to internal and external users via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues, escalating complex cases to higher tiers.
• Document incidents, resolutions, and knowledge‑base articles in accordance with ITIL best practices.
• Perform routine system maintenance, password resets, and device provisioning.
• Assist with onboarding new employees, including hardware setup and account creation.

Requirements

• High school diploma or equivalent; associate degree or certifications (CompTIA A+, ITIL) preferred.
• 2+ years of experience in a help‑desk or technical support environment.
• Strong communication skills and ability to explain technical concepts to non‑technical users.
• Familiarity with Windows, macOS, Microsoft Office 365, and basic networking.
• Customer‑focused attitude and ability to work both independently and within a team.

Work Schedule & Location

Hybrid schedule: 1 day onsite (Wednesday) for orientation and training, with the remainder remote. Standard shift is 10:30 AM – 7:00 PM (first shift), with possible adjustment to 8:00 AM – 4:30 PM.

Compensation & Benefits

Annual salary: $59,427.63. Competitive benefits package includes health insurance, retirement plan, paid time off, and professional development opportunities.

Frequently Asked Questions

What are the typical work hours for this Help Desk Analyst position?

The role is a 37‑hour week, normally 10:30 AM – 7:00 PM first shift, with a possible shift change to 8:00 AM – 4:30 PM.

Is this position fully remote?

It is a hybrid role: one day per week (Wednesday) onsite for training, with the remaining days working remotely.

What qualifications are required for the Help Desk Analyst role?

At least 2 years of help‑desk experience, strong communication skills, and familiarity with Windows, macOS, Office 365; certifications like CompTIA A+ or ITIL are preferred.