Head of Workplace

Job Summary

Zoom is seeking a Head of Workplace to lead Workplace Operations for its global sites (excluding China) from our Frankfort, Franklin County office. This senior role ensures safe, efficient, compliant and cost‑effective workplace environments that support Zoom’s business objectives.

Key Responsibilities

• Oversee daily operations across all Zoom global offices, ensuring facilities are well‑maintained and service requests are resolved promptly.
• Develop and enforce operational standards, health & safety policies, and compliance procedures worldwide.
• Manage vendor relationships, negotiate contracts and monitor service level agreements to drive cost‑effectiveness.
• Design and implement workplace programs that enhance employee experience, productivity and sustainability.
• Lead a cross‑functional team of facilities managers, site coordinators and support staff.
• Prepare budgets, track expenditures and deliver financial reports aligned with corporate targets.
• Collaborate with HR, IT and real‑estate partners to align workplace strategy with Zoom’s growth plans.

Qualifications & Requirements

• Bachelor’s degree in Facilities Management, Business Administration or related field; Master’s preferred.
• 10+ years of progressive experience in global facilities or workplace operations, with at least 5 years in a leadership role.
• Proven track record managing multi‑site operations, vendor contracts and large budgets.
• Strong knowledge of health, safety and environmental regulations across multiple jurisdictions.
• Excellent communication, negotiation and stakeholder‑management skills.
• Ability to travel internationally up to 30% of the time.

Compensation

Annual salary: $108,969 (USD) – fixed annual base.

Location

Frankfort, Franklin County, United States

Frequently Asked Questions

What does the Head of Workplace role at Zoom involve?

You will lead global workplace operations (excluding China), manage facilities, vendor contracts, budgets and employee experience programs from the Frankfort office.

What experience is required for this position?

At least 10 years in facilities or workplace operations, with 5+ years in a senior leadership role and experience managing multi‑site global programs.

Is travel required for the Head of Workplace role?

Yes, the role requires up to 30% international travel to oversee Zoom’s global sites and partner with regional teams.