Head of Account Management

The Seat Day one, you inherit a live portfolio of $100K clients, a CS department moving faster than its own processes, and founders on the other end of the phone who are sharp, impatient, and paying attention. You are not here to maintain. You are here to hold, expand, and build the operating layer that turns “they paid” into “they stayed, they bought more, they referred someone.” You own the client relationship, the retention call, the upsell conversation, and the escalation when it goes sidew…