Guest Service Representative

Northwest x Southern Hospitality is hiring a Guest Service Representative for the Hampton Inn Lewiston in Lewiston, Nez Perce County, US. This front‑desk role offers a salary range of $29,120 – $30,160 and provides the chance to work in award‑winning hotels set amid the Pacific Northwest’s stunning scenery.

Key Responsibilities

• Greet and check‑in guests with a warm, professional demeanor.
• Handle reservations, cancellations, and modifications using the property management system.
• Address guest inquiries, resolve issues promptly, and ensure a memorable stay.
• Process payments, maintain accurate cash handling, and prepare daily financial reports.
• Collaborate with housekeeping and maintenance teams to fulfill guest requests.
• Promote hotel amenities, local attractions, and loyalty programs.

Qualifications & Requirements

• High school diploma or equivalent; hospitality coursework a plus.
• Previous front‑desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Basic math skills and proficiency with reservation software.
• Positive attitude, strong work ethic, and a passion for hospitality.

What We Offer

• Competitive salary between $29,120 and $30,160.
• Comprehensive training and career advancement opportunities.
• Employee discounts on hotel stays and dining.
• Supportive team environment within a nationally recognized brand.

Frequently Asked Questions

What are the typical work hours for a Guest Service Representative?

Shifts vary to cover 24‑hour front desk operations and may include mornings, evenings, weekends, and holidays.

Is prior hotel experience required?

While not mandatory, previous front‑desk or customer‑service experience is preferred and helps you succeed faster.

What growth opportunities are available?

Northwest x Southern Hospitality offers training programs that can lead to supervisory or management roles within the hotel chain.