Guest Service Expert

Job Summary

Marriott is seeking a Guest Service Expert for The Ritz‑Carlton Charlotte in Charlotte, Mecklenburg County, USA. This full‑time, day‑shift role offers a salary of $67,840.59 per year.

Key Responsibilities

• Deliver exceptional, personalized service to guests throughout their stay, ensuring a memorable experience.
• Handle guest inquiries, reservations, and special requests promptly and professionally.
• Coordinate with housekeeping, food & beverage, and other departments to fulfill guest needs.
• Maintain accurate guest records and update the property management system.
• Resolve guest concerns and complaints with a solution‑focused approach.
• Uphold Marriott’s brand standards and service excellence guidelines.

Qualifications & Requirements

• High school diploma or equivalent; hospitality or tourism education preferred.
• Minimum 2 years experience in guest services, front desk, or concierge roles within luxury hotels.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Flexibility to work day shifts, including weekends and holidays as needed.
• Proficiency with hotel property management software is a plus.

Benefits

• Competitive salary of $67,840.59 annually.
• Comprehensive health, dental, and vision plans.
• Retirement savings options with company match.
• Employee discount on hotel stays and dining.
• Opportunities for career growth within Marriott International.

Frequently Asked Questions

What are the primary duties of a Guest Service Expert at The Ritz‑Carlton Charlotte?

The role focuses on delivering personalized guest service, handling reservations and special requests, coordinating with hotel departments, and resolving any guest issues promptly.

What experience is required for this position?

At least 2 years of experience in guest services, front desk, or concierge roles within a luxury hotel environment is required.

What benefits does Marriott offer for this role?

Benefits include a competitive salary of $67,840.59, health, dental, and vision coverage, retirement plans with matching, employee discounts, and career advancement opportunities.