GUEST SERVICE AMBASSADOR

Job Summary

Compass Group, North America is seeking a motivated Guest Service Ambassador in East View, Westchester County, NY. This full‑time role offers a salary of $59,964.09 per year and focuses on delivering exceptional hospitality experiences.

Key Responsibilities

• Greet and assist guests with a warm, professional demeanor.
• Handle check‑in/out procedures, reservations and special requests efficiently.
• Maintain cleanliness and presentation of the lobby, dining areas, and guest amenities.
• Coordinate with kitchen and housekeeping teams to ensure seamless service delivery.
• Resolve guest concerns promptly, turning challenges into positive experiences.
• Promote company standards, upsell services, and contribute to achieving guest satisfaction targets.

Qualifications & Requirements

• High school diploma or equivalent; hospitality certification a plus.
• Previous experience in guest services, front desk, or hospitality preferred.
• Excellent communication, interpersonal and problem‑solving skills.
• Flexibility to work varied shifts, including evenings, weekends and holidays.
• Ability to stand for long periods and lift up to 25 lb.
• Proficiency with POS systems and basic computer applications.

Benefits

• Competitive salary of $59,964.09 annually.
• Health, dental and vision insurance.
• Paid time off and holiday pay.
• Opportunities for career growth within Compass Group.

Frequently Asked Questions

What are the primary duties of a Guest Service Ambassador?

You will greet guests, manage check‑in/out, handle reservations, coordinate with other hotel teams, and resolve any guest issues to ensure a memorable stay.

Is prior hospitality experience required?

While not mandatory, previous experience in guest services, front desk, or a related hospitality role is preferred and will help you succeed.

What is the salary and work schedule for this position?

The role offers a fixed annual salary of $59,964.09 and includes flexible scheduling with evenings, weekends, and holidays as needed.