Guest Service Agent Full Time

Monrovia TownPlace Suites by Marriott is seeking a full‑time Guest Service Agent in Monrovia, Los Angeles County. This front‑desk role is the face of the hotel, delivering warm, professional service to every guest.

Key Responsibilities

• Greet guests warmly, manage check‑in and check‑out processes efficiently.
• Answer phone calls, respond to inquiries, and handle reservations using the property management system.
• Provide accurate information about hotel amenities, local attractions, and transportation options.
• Resolve guest concerns promptly, ensuring a memorable stay and high satisfaction scores.
• Maintain a clean, organized front‑desk area and uphold brand standards.

Qualifications & Requirements

• High school diploma or equivalent; hospitality or tourism coursework is a plus.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Basic math skills and experience handling cash transactions.
• Previous front‑desk or customer‑service experience preferred.

What We Offer

• Career advancement opportunities within Marriott International.
• Employee discount on hotel stays and dining.
• Competitive pay with daily pay option.
• Flexible scheduling to support work‑life balance.
• Comprehensive benefits package: medical, vision, dental, 401(k) and profit‑sharing.

Salary

Annual compensation: $45,587.91 (fixed salary).

How to Apply

Submit your resume through the Monrovia TownPlace Suites career portal or email it to hiring@monroviatownplace.com. Candidates selected for an interview will be contacted directly.

Frequently Asked Questions

What are the typical work hours for a Guest Service Agent?

Shifts vary and can include mornings, evenings, weekends, and holidays to match hotel occupancy needs.

Do I need prior hospitality experience?

While not required, previous front‑desk or customer service experience is preferred and helps you succeed faster.

What benefits does Monrovia TownPlace Suites offer?

Benefits include medical, vision, dental, 401(k) with profit‑sharing, employee discounts, daily pay option, and growth opportunities.