Guest Experience Specialist

Job Summary

Marriott International is seeking a Guest Experience Specialist for its Courtyard by Marriott Kansas City Overland Park/Convention Center in Leawood, Johnson County, US. This part‑time evening role (3:00 PM‑11:00 PM) offers a steady hourly wage of $17.00.

Key Responsibilities

• Deliver exceptional front‑desk service, including check‑in, check‑out, and reservations.
• Respond promptly to guest inquiries and resolve issues to ensure a memorable stay.
• Maintain accurate room assignments and manage guest requests using the property management system.
• Promote Marriott’s travel discounts and loyalty programs to maximize guest satisfaction.
• Collaborate with housekeeping and maintenance teams to address room readiness and service requests.
• Adhere to brand standards, safety protocols, and cash handling procedures.
• Work flexible evenings and weekends, with a preference for weekend availability.

Qualifications

• High school diploma or equivalent; hospitality coursework a plus.
• Strong interpersonal and communication skills.
• Previous experience in front‑desk, hospitality, or customer service preferred.
• Basic computer proficiency; familiarity with property management software is beneficial.
• Ability to work evenings (3:00 PM‑11:00 PM) and weekends.
• Positive attitude, attention to detail, and ability to multitask in a fast‑paced environment.

Benefits & Perks

• Competitive hourly wage of $17.00.
• Employee travel discounts at Marriott properties worldwide.
• Opportunities for career growth within a global hotel brand.
• Flexible part‑time schedule.

How to Apply

Visit the Marriott Careers portal and reference Job Number 26050197 to submit your application.

Frequently Asked Questions

What hours will I work as a Guest Experience Specialist?

The position is scheduled for the evening shift, typically from 3:00 PM to 11:00 PM, with a preference for weekend availability.

Do I need prior hospitality experience?

While not mandatory, previous front‑desk, hotel, or customer service experience is preferred and will help you succeed in the role.

What benefits does Marriott offer for this part‑time role?

Employees receive a $17 per hour wage, Marriott travel discounts, flexible scheduling, and opportunities for advancement within the company.