Guest Experience Expert

Join Marriott as a Guest Experience Expert at the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Maricopa County. This full‑time, non‑management role focuses on delivering exceptional service to guests in a luxury resort environment.

Key Responsibilities

• Greet and assist guests throughout their stay, ensuring a memorable experience.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping, food & beverage, and other departments to fulfill guest needs.
• Maintain accurate guest records and update reservation systems.
• Promote hotel amenities, services, and local attractions to enhance guest satisfaction.

Qualifications & Skills

• High school diploma or equivalent; hospitality certification preferred.
• Minimum 2 years experience in front‑desk or guest services within a hotel or resort.
• Excellent communication, interpersonal, and problem‑solving abilities.
• Proficiency with property management systems and Microsoft Office.
• Flexibility to work varied shifts, including weekends and holidays.

Compensation

Annual salary: $63,669.59 (exact).

Location

JW Marriott Phoenix Desert Ridge Resort & Spa, 5350 E Marriott Dr, Phoenix, AZ 85054, United States.

Frequently Asked Questions

What are the main duties of a Guest Experience Expert at Marriott?

The role involves greeting guests, handling requests and complaints, coordinating with other hotel departments, and promoting resort amenities to ensure a memorable stay.

What qualifications are required for this position?

At least a high school diploma, 2+ years of guest service experience in hospitality, strong communication skills, and familiarity with property management systems.

Is this position full‑time and what is the salary?

Yes, it is a full‑time, non‑management role with an annual salary of $63,669.59.