Global Service Desk (GSD) Technician I (Part Time)

The Global Service Desk has five main roles: 1. Ensuring service availability, performance, and customer satisfaction. 2. Troubleshoot, resolve, or escalate alerts/alarms on customer services. 3. Coordinating the Incident Management process. 4. Act as the initial point of contact for all customer inquiries. 5. Provide customers with exceptional service that helps create and maintain the ideal customer experience. As a Global Service Desk (GSD) Technician, you will be responsible for responding …