German Customer Service

Impact Recruitment Services is hiring a German‑speaking Customer Experience Coordinator for a permanent, full‑time role based in Northampton, Northamptonshire. Work from home on Fridays and earn £28,000‑£30,000 plus bonus.

Key Responsibilities

• Provide high‑quality B2B customer service for technical products to German‑speaking clients.
• Handle inbound and outbound communications via phone, email and chat, ensuring swift resolution of queries.
• Document interactions in the CRM system and maintain accurate customer records.
• Collaborate with product and engineering teams to communicate customer feedback and drive improvements.
• Support the creation of German‑language support materials and FAQs.

Required Skills & Experience

• Fluent spoken and written German (native or C1 level).
• Proven experience in B2B customer service or technical support.
• Strong communication, problem‑solving and interpersonal skills.
• Comfortable using CRM platforms and Microsoft Office suite.
• Ability to work independently and as part of a remote‑first team.

What We Offer

• Competitive salary between £28,000 and £30,000 plus performance‑based bonus.
• Hybrid model – office‑based in Northampton with the option to work from home on Fridays.
• Training and development programmes to advance your technical knowledge.
• Supportive, forward‑thinking company culture focused on employee wellbeing.

How to Apply

Submit your CV and a brief cover letter outlining your German language proficiency and relevant customer service experience through the WeHired.Agency portal.

Frequently Asked Questions

Do I need to be a native German speaker?

Fluent German (native or C1 level) is required for both spoken and written communication.

Is this a remote position?

The role is based in Northampton with the flexibility to work from home on Fridays.

What is the salary range?

The position offers a salary between £28,000 and £30,000 plus a performance‑based bonus.