Front Desk Medical Assistant Lead

Front Desk Medical Assistant Lead – Actalent, Hackettstown, Warren County, US

Actalent is seeking a Front Desk Medical Assistant Lead to manage the front office of a high‑volume orthopedic practice in Hackettstown, Warren County. This role ensures smooth patient flow, oversees staff, and delivers exceptional service.

Key Responsibilities

• Greet patients, manage check‑in and check‑out processes, and maintain a welcoming environment.
• Oversee daily front‑office operations, including scheduling, billing, and insurance verification.
• Serve as the primary escalation point for patient concerns and resolve issues promptly.
• Provide guidance, training, and performance feedback to front‑desk team members.
• Collaborate with clinical staff to coordinate appointments and ensure accurate documentation.
• Monitor and maintain office supplies, equipment, and clean‑room standards.

Required Qualifications

• High school diploma or GED; Medical Assistant certification preferred.
• 2+ years experience in a medical front‑office, preferably orthopedics.
• Strong knowledge of billing, insurance verification, and HIPAA compliance.
• Excellent communication, interpersonal, and problem‑solving skills.
• Proficiency with electronic health record (EHR) systems and Microsoft Office.
• Leadership ability to train and motivate staff.

Compensation & Benefits

Annual salary: $33,424.60 (fixed). Competitive benefits package includes health insurance, retirement plan, paid time off, and professional development opportunities.

Frequently Asked Questions

What does a Front Desk Medical Assistant Lead do?

They manage patient check‑in/out, oversee scheduling, billing, insurance, and guide front‑desk staff to ensure smooth clinic operations.

What experience is required for this role?

At least 2 years in a medical front‑office, preferably orthopedics, with knowledge of billing, insurance, and basic leadership experience.

What is the salary for this position?

The role offers a fixed annual salary of $33,424.60 plus a benefits package.